In light of recent retail CVAs and the pressure on bricks and mortar, a Freeths round table saw an interesting exchange of views from stakeholders on the future of the sector.
Discussion ranged from flexible property needs to the agility of big brands (potentially opening up a gap for independents).
A clear message is that customers are more demanding than ever in looking for an 'experience' when they shop. This puts pressure on retailers to deliver a multi-channel offer to ensure they get a share of consumer spend, and are responding a changing market place.
What we do know is that shoppers are looking for an experience when the enter our centre. There is a lot less focus on spending now, and it’s all about showcasing products that they may go home and buy online