It may be obvious to ensure that employees in hospitality businesses do not suffer any form of discrimination. Clearly customers have the same right. Greene King is facing damaging publicity following the accusation that staff in one of their pubs refused to serve a customer suffering from MS, saying "we don't do disableds".
The pub company was quick to confirm that they do not tolerate discrimination in any form, but this emphasises how important appropriate staff training is to avoid such situations.
Our article: Make your hospitality outlet disability accessible gives more detail on points which operators should consider.
Comedian Andy Smart accused Greene King-operated pub the Plough in Bloomsbury, central London, of refusing his sister service because of her multiple sclerosis. She was allegedly told by one member of staff “we don’t do disableds”