Key industry players express cautious optimism about the coming year in a recent Morning Advertiser feature. Views cover a number of themes:
Whilst consumer confidence may rise with greater political stability, it is suggested customer expectations will be high; an opportunity for operators who rise to the challenge and provide a high quality offer.
Casual dining is still seen as vulnerable, with continued churn likely on the high street. However this provides opportunities for emerging independent operators.
For pubs, Euro 2020 provides a positive focus for strong trading, although pressure will remain for a change in the business rates regime to ease the burden of costs facing venues.
Looking forward, will we see greater investment in technology? Areas such as automation, gamification and new ordering channels remain opportunities to set operators apart.
Consumer expectations will continue to rise as will competition for the leisure pound. This is good news as it creates opportunities for well-run, invested pubs that understand their customers. It also spurs on the evolution of pubs, making them better than ever.